FAQ For Push Mail | FAQ For Pim Sync

Frequently Asked Questions - BSNL BharatSync PUSH Email Client

1. What is BharatSync?
2. How do I configure my phone for BSNL BharatSync?
3. Can I get push email on my BlackBerry device?
4. What can I do with the BharatSync Push Mail Client?
5. While using the BharatSync Push Mail Client, I am continuously prompted with messages like 'Allow application to send to the Internet?' or 'Allow application BharatSync to use network and send or receive data? What should I do?
6. How can I get push email on my phone?
7. I created an account but I cannot login, why?
8. What about the 30 day limit?
9. What do I need to do to start the service?
10. What if I have a BlackBerry device?
11. How do I start the BharatSync Email Client?
12. I think I downloaded the BharatSync Email Client, but I can't find it on my phone. What should I do?
13. I think I downloaded the BharatSync Push mail Client, but my phone just shows a white screen. What should I do?
14. The BharatSync Push Mail Client is asking which Access Point I would like to use, what should I do?
15. Do I need a special plan from my mobile operator?
16. How can I configure my phone to access the Internet?
17. I forgot my password, how can I login again into BharatSync?
18. I tried to sign up for my email account, but it does not work. What's going on?
19. My email provider has informed me of a security violation from a BharatSync IP address. Is this an unauthorized access attempt from BharatSync?
20. What do you do with the information I give you?
21. Why do you want to know my phone number and email address while registration?
22. I am getting Error Message – “Email client authentication problem”. What should I do?
23. I have no new messages in my mobile while I have some new mails in my inbox?
24. What could be the reasons for Delayed Mail sending?
25. I am receiving Error Message – “Connect to server failed”. What should I do?
26. While login into the PC with my account credentials its states “Invalid Login Details”. What should I do?
27. I have forgotten my BharatSync account password?
28. How to change my password of my BSNL BharatSync account?
29. I have total 50 mails in my inbox however I can see only 20 mails in my Handset?
30. I am able to see only Inbox and trash items in my handset but I am unable to see any of my sent mails?
31. I have installed BSNL BharatSync Push Mail client and configured on the setup page, however, I am still not able to check the Inbox items on my Handsets?
32. What to do if I don’t see the mail server name which I had configured in the mail server selection list provided?
33. I did the set up page settings properly and still I am not able to receive my mails which I could see in my mail account Inbox?
34. How can I pay my subscription amount per month?
35. Can I map multiple mail accounts in BSNL BharatSync application, if yes how many mail ID Can be configured?
36. How to map multiple mail accounts in my BSNL BharatSync account?
37. I have an idea to improve BharatSync, whom do I tell?

1. What is BharatSync?
BharatSync is a service offered by BharatSync Technologies Pvt.. Limited that allows you to:

  • get email pushed to your mobile phone from virtually any of your email accounts

  • perform synchronization of your contacts and calendar across your mobile phone and BharatSync server

  • To use this service, your mobile phone must have an Internet connection (e.g. GPRS or WIFI) and a mobile data plan. Without a data plan, you may incur costly data charges. If you are unsure about your data plan, check with your mobile operator.


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2.. How do I configure my phone for BSNL BharatSync?
To access BharatSync services, send a SMS as “SUB BB “ to 51123.
You will receive a SMS with a thank you note and a link to click.

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3. Can I get push email on my BlackBerry device?
Yes, Using the BharatSync Push Mail Client, you can access the email account defined in your BharatSync account from your BlackBerry device.

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4. What can I do with the BharatSync Push Mail Client?
The BharatSync Push Mail Client allows you to perform all of the following from your mobile phone:
  • Keep your remote email inbox in sync with the BharatSync Push Mail Client inbox
  • Compose and send emails
  • Receive push email notifications which inform you of new emails on your mobile phone without you having to explicitly ask for new email
  • Read, delete, reply, forward, or flag emails
  • View attachments through the native browser of the phone (support varies based on phone model)
  • Detect URLs in your emails and go to them directly on your mobile phone
  • Call the sender of a received email, if the sender is stored in your contacts list with a phone number.

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5. While using the BharatSync Push Mail Client, I am continuously prompted with messages like 'Allow application to send to the Internet?' or 'Allow application BharatSync to use network and send or receive data? What should I do?

You will receive this message when you have done the manual settings for Internet access. You will be prompted every time your handset tries to connect to the internet, purely for security reasons.

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6. How can I get push email on my phone?

While installation, try to download the push client in your mobile device, once it is successfully downloaded check the BharatSync push client icon in menu of the handheld device. Depends on the model the handheld device the icon could be under the Application / Downloads Folder. Click on the icon, it prompts you to enter the user name and password to authenticate and you will be able to view your emails on the device.

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7. I created an account but I cannot login, why?
If you created your account and you cannot login, it is possible your account has not been activated automatically. If it so, Please send us a mail on enquiry@BharatSync.com  including your username and we will revert to you with the details and will troubleshoot the issue. Remember that you cannot create more than one account on BharatSync with the same phone number.

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8. What about the 30 day limit?
Currently BharatSync gives 30 day free trial period. You will receive a notification before the expiry date of your account to unsubscribe and your account will be renewed automatically if not unsubscribed.

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9. What do I need to do to start the service?
Most users can use this service immediately after sign-up. You're ready to go if:
  • you have a supported handset
  • your phone has been correctly configured (GPRS or WIFI) to access the Internet

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10. What if I have a BlackBerry device?
BharatSync application can be installed in all devices irrespective of any which supports the data transfer. Please find the list of models it supports from this link
http://www.BharatSync.com/supported_devices/supported_devices_android.htm

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11. How do I start the BharatSync Email Client?
Locate the BharatSync Mail client application icon on your phone and open it. The application may prompt you to allow connection to the Internet or other services on the phone. Respond affirmatively to all prompts, as BharatSync needs to access the data network to offer its services.

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12. I think I downloaded the BharatSync Email Client, but I can't find it on my phone. What should I do?
BharatSync currently supports hundreds of different mobile phones, most of which present significant or slight differences in the menu and in the location of the downloadable applications. You should look in the folders where normally games and Java applications are stored (e.g. Applications, Games, My Apps). If you require any assistance, call customer care support at 1503 or mail us at support@BharatSync.com .

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13. I think I downloaded the BharatSync Push mail Client, but my phone just shows a white screen. What should I do?

Please click Cancel to close the white screen and restart the application.

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14. The BharatSync Push Mail Client is asking which Access Point I would like to use, what should I do?
Select an access point that allows you to send and receive internet data (typically your mobile provider's name). If you don't have such an access point set up on your phone, you can create a new one based on your country and Telecom Provider (E.g., BSNL.).

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15. Do I need a special plan from my mobile operator?
BharatSync service requires exchange of data over the internet. We designed the service in order to minimize data traffic; however, if you don't have a mobile data plan from your mobile operator, you may incur costly data charges.
Most mobile operators today offer convenient plans for data services and Internet access. Please check with your mobile operator to find out the one that suits you best.

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16. How can I configure my phone to access the Internet?
For using BharatSync services, you need to configure your phone to access the Internet. The capability to access the Internet is commonly referred to as GPRS and/or 3G.
1. have your phone's manufacturer and model name ready
2. contact your mobile operator to request the Internet access settings
3. you should get the settings sent to your phone in an SMS message
4. save these settings as your default settings
In case you have all the information for the settings but you need/want to manually configure your phone, the instructions for doing it depend on the manufacturer and model name of your phone.

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17. I forgot my password, how can I login again into BharatSync?
If you've forgotten your password, please contact Customer care support on 1503 or mail us at support@BharatSync.com  for getting your username and password which you had created during registration. Password will be send to you via SMS.

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18. I tried to sign up for my email account, but it does not work. What's going on?
First, make sure that your credentials (Email Address and Password) are correct. For some of the public mail servers, you should enable POP (e.g. for Yahoo! accounts) or IMAP (e.g. for Gmail accounts). Note that your email provider (e.g. Yahoo!, Hotmail) may require a premium option to allow third party access to your email account; if you're not sure about your account type, please contact Customer care support on 1503 or mail us at support@BharatSync.com .

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19. My email provider has informed me of a security violation from a BharatSync IP address. Is this an unauthorized access attempt from BharatSync?

If your email provider sends a note saying that there is a possible break-in attempt or suspicious activity from an IP address belonging to a BharatSync domain, most likely it is a false alarm.

When you sign up for BharatSync and set up your mobile email client, you enter the username and password for your email account.. This authorizes BharatSync to access your email account to push email to your mobile phone. BharatSync tries to access your email account to detect new messages. BharatSync does not store your email messages; only changes are detected and messages are sent to your phone when the BharatSync mobile email client is active. BharatSync tries to access your email at regular intervals, even if you are not using the BharatSync mobile email client.

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20. What do you do with the information I give you?
BharatSync is collecting your personal data only to properly run BharatSync services with your phone. BharatSync will never share your personal information without your express permission.

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21. Why do you want to know my phone number and email address while registration?
We need your phone number for just BharatSync records so that incase we need to send any communication/Information via SMS, we are able to do that.

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22. I am getting Error Message – “Email client authentication problem”. What should I do?
You will get this error when the password for your configured email ID is not matching with the password you have entered in the set up page. This may happen when you have changed the password in the mail id (gmail, official) account but have forgotten to change in the BharatSync application (site).

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23. I have no new messages in my mobile while I have some new mails in my inbox?
It could be due to your email account not getting synchronized with your device. The reason can be the following:
  • No proper Internet connectivity due to which it didn’t got synchronized
  • Under Bharatsync application in the Set up page, you must have not checked the checkbox near the Inbox field
  • Login into the Bharatsync site and Check under Set up page the refresh time you have set (It could be more than 2 mins ( select 2 mins if you want to see mails as soon as it is received in your inbox)

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24. What could be the reasons for Delayed Mail sending?
  • Slow Internet connectivity
  • Email space or the storage space configured for the Email ID account (whichever you have set up in BharatSync application) could be full i.e.100 % storage utilization of email account

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25. I am receiving Error Message – “Connect to server failed”. What should I do?
  • Your Internet connectivity could be slow due to which the time taken to connect to server is getting timed out.
  • If the Internet connectivity is good and still you are receiving this error, then please contact Customer care support. it could be a server issue.

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26. While login into the PC with my account credentials its states “Invalid Login Details”. What should I do?
Please make sure you are entering the right user Id and password to login as these are case sensitive.. If still you are not able to login, please contact Customer Care.

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27. I have forgotten my BharatSync account password?
You can contact Customer care support on 1503 or mail us at support@BharatSync.com . Password will be send to you via SMS.

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28. How to change my password of my BSNL BharatSync account?
  • Login to your account with your existing password by accessing the link http://bsnl.BharatSync.com
  • Click on “To change Password ” link on the right side of the home page
  • Once you click on it you will get a window where you can type your old password and type the new password and click on Update.
  • You will see the ‘password changed successfully’ confirmation on the screen.
  • You will be able to login through your new password from next login.

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29. I have total 50 mails in my inbox however I can see only 20 mails in my Handset?
This is because of your settings of Maximum number of emails to 20 in your BharatSync account. Login to your account on BharatSync, go to ‘Set Up’ page and change the max number of mail count according to your wish.

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30. I am able to see only Inbox and trash items in my handset but I am unable to see any of my sent mails?
Login into your BharatSync account, click the setup page and check whether you have checked the checkbox near ‘Sent’. If the checkbox is not checked, you will not be able to see the sent emails in your handset.

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31. I have installed BSNL BharatSync Push Mail client and configured on the setup page, however, I am still not able to check the Inbox items on my Handsets?
The reason may be that in the setup page after entering the necessary fields you must have clicked on Test and Apply settings instead of clicking Save settings. It is necessary to click on save settings before you click on Test & Apply the settings .Please do check that once you click on both the settings you should see a small popup message in the page “Your setting has been configured successfully”. If you still face any issues, you can contact the Customer Care Support.

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32. What to do if I don’t see the mail server name which I had configured in the mail server selection list provided?
BharatSync configuration automatically selects the Custom mail server. If it doesn’t happen, you can select the Custom as the mail server for the same and do the other required settings manually. For assistance call customer care support.

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33. I did the set up page settings properly and still I am not able to receive my mails which I could see in my mail account Inbox?
Please check whether your mail account server has been enabled to send the mails through the protocols (POP3 & IMAP). If you still face any issues, you can contact the Customer Care Support.

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34. How can I pay my subscription amount per month?
You will receive a notification before the expiry date of your account to unsubscribe and your account will be renewed. You will be charged for it automatically..

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35. Can I map multiple mail accounts in BSNL BharatSync application, if yes how many mail ID Can be configured?
Yes, you can map multiple mail accounts in your handset by using BharatSync service if you select the account mode as “ Pull and Push mode “ then you can configure maximum ten e- mail IDs. In case of “Enterprise mode “only one e-mail id is allowed.

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36. How to map multiple mail accounts in my BSNL BharatSync account?
Login into your BharatSync account, click on Set up page, click the tab A/C mode and click on PULL N Push mode, it will ask you to confirm the same. Once it is confirmed your enterprise mode whole settings will get deleted and you can set up new mail Accounts by clicking on set up new mail account tab. Each mail account you created will form a new Tab which you can view and again do the settings as per your requirement. The maximum number of mail IDs that can be configured is 10.

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37. I have an idea to improve BharatSync, whom do I tell?

We always appreciate feedback from users to improve our software. If you have an idea or suggestion, please mail us at support@BharatSync.com  to tell us about it!

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